IQ

IQBoardroom

We know it’s hard to keep pace with today’s tech-fuelled economy, where ‘the customer is always right’. To keep both your organisation and yourself agile and competitive, you must be up-to-date on data practices, security, the agile enterprise, ecosystems, artificial intelligence and machine learning. Plus, you have to find and retain the right talent for your business. But that’s not all. You need to talk the same language as the board you are reporting to, or else your well-thought through plans will be foiled and you can go back to the drawing table. In other words, you have to show leadership to navigate the digital transformation. What if you could discuss technology-related themes and their impact on business and society with your peers across different industries? So you could strengthen your beliefs – or have them challenged? This is where the IQ Boardroom comes in. Hosted in a growing number of cities in Europe, about 15 CxOs come together for discussion, followed by informal drinks and world-class dining at an excellent location. To secure continuity and a high level of the discussion, membership (free) is required.

IQ News

Five technologies that will blur the lines between human and machine

The latest Gartner Hype Cycle for Emerging Technologies reveals five distinct emerging technology trends that will blur the lines between humans and machines. Emerging technologies, such as AI, play a critical role in enabling companies to be ubiquitous, always available, and connected to business ecosystems to survive in the near future.

‘Cloud computing remains top emerging business risk’

Cloud computing ranks as the top risk concern for executives in risk, audit, finance and compliance, according to a new survey by research firm Gartner. While cloud computing presents organisations with novel opportunities, a number of new risks make cloud solutions susceptible to unexpected security threats.

Organisations understand importance of CX, but fail to meet customer expectations

Eighty one percent of customer experience (CX) leaders report they will compete mostly or entirely on CX, but less than half have established the rationale for why CX drives business outcomes, according to research firm Gartner. While almost 50 percent say their CX efforts exceed management’s expectations, just 22 percent of CX leaders report their efforts exceed customers’ expectations.

Consumers are embracing AI, but businesses fail to prioritise CX

Artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, and 69% of those who have used AI being satisfied with those interactions, a new study from Capgemini’s Digital Transformation Institute finds.