Wie in digitale transformatie de eindgebruiker centraal wil stellen, zal ook moeten nadenken over de inrichting van outsourcing. Een traditionele insteek, waarbij vaak de lichten op groen staan maar de eindgebruiker niet tevreden is, past niet langer meer. Dit is in elk geval de mening van drinkwaterbedrijf PWN, dat rigoureus koos voor digitale transformatie met de eindgebruiker als begin- en eindpunt. Processen worden onder de loep genomen en op basis van design thinking opnieuw vormgegeven als customer journeys. De spil waarom de transformatie draait, is de XLA (experience level agreement), die zich kenmerkt door KPI’s als first time right, landing zones, voorkomen van herhaling van incidenten en uiteraard de gebruikerservaring. Na het inspirerende verhaal van Veronie Boonk zal de sessie geheel in het teken staan van discussie en uitwisseling van ervaringen tussen jou en je peers. De motor van deze ingrijpende verandering is één gezamenlijk team, bestaande uit medewerkers van PWN en Fujitsu. “Op deze manier stappen we af van het ‘klant-leverancier-denken’”, zegt Manager Digitale Transformatie Veronie Boonk van PWN. Veronie zal in de online sessie uitleggen hoe de vernieuwende samenwerking met Fujitsu beter zichtbaar heeft gemaakt welk werk er gedaan wordt en tot welke resultaten dit leidt. “Dit maakt dat je als opdrachtgever beter regie kunt voeren en je verantwoordelijkheid kunt nemen.” Registreren

Olav Roes van Rabobank zal tijdens deze eerste sessie vertellen hoe de bank al een aantal jaar werkt aan de implementatie van het Zero Trust-concept. Hij zal ingaan op het ecosysteem van de infrastructuur, de organisatorische aspecten, de rol van leveranciers en bijbehorende financiële modellen. Ook zal hij toelichten welke argumenten een rol spelen bij het meekrijgen van de organisatie in de richting van Zero Trust.

Registreren

CIO Magazine and ServiceNow are delighted to invite you to a topical discussion session on digital transformation and leadership in these challenging times.

Cheryl Tilly, CIO of DSM, will be a speaker at this session and will explain how DSM is working on the Next Normal project, which will shape new ways of working for the post-corona era in an agile way. This concerns aspects such as the use of work and meeting spaces, collaboration, recruiting and onboarding.

Cheryl Tilly will also talk about how DSM is currently working with customers and partners in ecosystems, based on e-commerce and digital platforms. The goal is to be virtually connected as much as possible. In addition, DSM has developed a marketplace for corona-related devices.

Focal point of this session is the industrial sector. After all, the corona crisis is leaving its mark on the industry too. Companies are under a lot of strain to maintain their supply chains now that they are under pressure worldwide. Keeping customers, employees and partners up-to-date is also a challenge, just like properly organizing workflows when ways of work have changed so much.

The session also highlights the importance of digital and the importance of leadership in this new contect.

After this fascinating look behind the scenes, the session is all about discussion and exchange of experiences between you and your peers from the industrial sector.

Register

Marco Witteveen will share insights and lessons learned of the digital transformation of GarantiBank International. An intensive multi-year project in which the company has revamped its front- and back-office operations, tapped into the power of data, fostered innovative ways of working and much more. They applied a holistic approach by appointing process owners responsible for systematic improvement and digitising of the underlying end-to-end processes. Also here a “cloud unless strategy” played a major role in transforming their technology landscape, also in combination with a bi-modal architecture with systems of engagement and systems of record. At this point GarantiBank International has realized significant improvements, especially for the customer facing processes. In addition the productivity and release capacity of IT dramatically increased. Doing this primarily internally with existing employees and within the same overall budget makes this an extremely interesting story.

Our society is moving towards a platform era and an unprecedented digital acceleration. That’s why CIO Magazine started a research program with the continued adoption of the cloud as a focal point. This Cloud Journey highlights four important aspects that play a role in C-level decision making: business, people, organization (change management) and technology.

Don’t let your cloud journey be a lonely affair. Join us and sign up for the online session of 29 October.

Register